Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
o Provide support to customers via live chat on various platforms.
o Respond to customer inquiries in a skilled and timely manner.
o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.
o Identify and resolve customer issues and complaints effectively.
o Escalate unresolved issues to higher-level support teams when necessary.
o Maintain a calm, positive, and helpful attitude with all customer interactions.
o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.
o Provide clear and concise explanations to customers regarding products, services, or policies.




o Manage multiple customer chats simultaneously while maintaining a high level of customer service.
o Ensure that chat responses are efficient, clear, and accurate.
o Meet performance metrics for response time, resolution time, and customer satisfaction.
o Document customer interactions accurately in the system.
o Log all inquiries, complaints, and solutions provided for future reference.
o Maintain detailed records of customer issues and feedback for quality and training purposes.
o Work closely with other team members and departments to ensure seamless service delivery.
o Share feedback, best practices, and insights with the team leader to improve overall team performance.
o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies.
o Participate in regular training sessions to improve skills and knowledge.

📌 Opening ForITES Trust & Safety Bangalure (Bengaluru)
🏢 Staffing Services
📍 Bengaluru