A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.
Responsibilities
Area
Activities expected to be performed by a Lenskart Sales Associate
Customer focus: Driving Net Promoter Score
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has
Product recommendation
- Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the
right time to pitch the recommended solutions
Achieving sales Vs. Plan & SOP adherence
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- Post making the sale,
coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Store upkeep & maintenance
- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Personal attributes & competencies
- Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
- Ability to adapt to changing setting and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority