Role Description:

- We are seeking a highly motivated individual to join our team as a Store Manager.
- The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
- As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
- You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
- Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

- Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
- Develop and implement strategies to maximize customer value and satisfaction.
- Analyze customer data and feedback to identify areas for improvement and drive creative solutions.
- Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
- Foster strong customer relationships through effective communication and regular follow-ups.




- Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
- Ensure the successful delivery of products and services to meet customer expectations and timelines.
- Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
- Stay updated with industry best practices and emerging trends within customer value maximization.
- Required Skills:

- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven track record of driving customer value and satisfaction.
- Ability to collaborate effectively with cross-functional teams.
- Proficient in data analysis and reporting.
- Knowledge of industry best practices and emerging trends.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strong organizational and time management skills.
- Proficiency in using CRM software and other relevant tools.
- Education and Experience:

- 12th Pass or Above .
- Minimum 4 years of experience in customer value maximization or relevant skillsets.
- Experience in the Retail industry is desirable.

📌 Store Manager (Gurugram)
🏢 Lenskart
📍 Gurugram