JOB DESCRIPTION-SALES ASSOCIATE
Title Sales Associate Reporting to Store Manager
Skip Level Areas Operations Manager
About the Role
A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling
services to customers. He/she plays a key role in driving the revenue achieved by the store.
Responsibilities
Area Activities expected to be performed by a Lenskart Sales Associate
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
free eye check-up
Customer focus:
Driving Net
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Promoter Score
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has Product
recommendation Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the
right time to pitch the recommended solutions Achieving sales
Vs. Plan & SOP




adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment Store upkeep & regularly, and ensuring there is no deviation as per the SOP
maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store

Personal attributes & competencies
Minimum qualification: 12th pass; Graduates preferred
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Transparent communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority

📌 Sales Associate (Panipat)
🏢 Lenskart
📍 Panipat