Reporting to Store Manager
SkipLevel Areas Operations Manager

About the Role
A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling
services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Customerfocus:
DrivingNet
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
PromoterScore
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achievingsales Vs.Plan&SOP
adherence Achieving the assigned target for sales, eye-test conversion,



returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Storeupkeep & regularly, and ensuring there is no deviation as per the SOP
maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies
Minimum qualification: 12th pass; Graduates preferred
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to changing setting and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority.

📌 Sales Associate (Patan)
🏢 Lenskart
📍 Patan