Role & responsibilities

Title Store Manager

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

Driving Net

Promoter Score

- Greeting customers when they enter store and coaching the team to do the same
- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
- Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Developing a culture of high sales performance expectations, i.e. Sales Leadership
- Motivating and inspiring the field team to drive for results
- Assessing field capability and establish performance priorities at group level

People development

(Attrition

Control)

- Assisting in recruiting and selecting high potential staff




- Providing effective on-the-job training and guidance to team members making use of company training modules
- Delivering transparent, motivating and constructive feedback in a timely manner to all retail associates
- Evaluating the training needs of store associates and working closely with L&D; department to execute the developmental plan
- Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

- Monitoring cash reconciliation to ensure there is no mismatch of store funds
- Ensuring availability of required merchandise and services
- Conducting stocktakes regularly
- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
- Performing the necessary quality checks for the new products
- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile :

Candidate should has to 4 to 10 Years of Experience in store managing

Perks and benefits

ESI and PF

Family insurance policy

Incentive policy : Daily - weekends - monthly - festival incentive program.

Professional Training : 25 Days training in Bangalore post selection in Lenskart Academy .

📌 Store Manager (Navsari)
🏢 Lenskart
📍 Navsari