10 Oct
|
CSB Bank
|
Thane
Manage bank staff and outsourced staff
Experience Range : 5 to 10 Years
Qualifications :
Graduate (Any Specialisation)
Post Graduate (Any Specialisation)
Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)
Must have indepth knowledge of functioning of inbound and outbound contact centre
Vendor Management, billing
Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.
Valuable knowledge of training and quality, NPS required
Knowledge of handling inbound emails and chat teams preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Lead - Inbound Contact Centre| Thane
🏢 CSB Bank
📍 Thane