Reporting to : Area Operations Manager
Skip Level: City/Zonal Manager

About the Role:
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities:

Customer focus: DrivingNet PromoterScore :

Greeting customers when they enter store and coaching the team to do the same.
Displaying commitment towards providing exceptional Customer Service and ensuring that
Lenskart associates also treat Customer Satisfaction as a priority.
Dealing with customer service issues such as queries and complaints at store level and ensuring
this is consistent with the team.
Striving to have long lasting and fruitful relationships with each of our customers

Drivingsalesvs.plan:

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff.
Developing a culture of high sales performance expectations, i.e. Sales Leadership.

Motivating and inspiring the field team to drive for results.
Assessing field capability and establish performance priorities at group level.

People development (Attrition Control)

Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear,



motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D; department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it

SOP adherence & implementation:

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personalattributes&competencies

Minimum qualification: Any Graduate
Ability to act as a link between strategy and execution
Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships
Ability to understand stated and unstated needs of the customer and offer solutions
Explicit communication and active listening skills
Ability to adapt to a changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority.

📌 Store Manager (North Goa)
🏢 Lenskart
📍 North Goa