- Lead the L2/L3 production support team for Java/J2EE applications.
- Own production incidents, problems, service requests, and critical escalations from identification through resolution.
- Monitor application health, performance, availability, and system capacity.
- Analyze application logs, stack traces, database issues, and performance bottlenecks.
- Troubleshoot Java/J2EE applications, REST APIs, microservices, and integration issues.
- Coordinate with development teams for code fixes, hotfixes, and permanent resolutions.
- Lead P1/P2 incident management, including RCA and corrective/preventive actions.
- Ensure compliance with SLA, incident, problem, change, and release management processes.
- Participate in production deployments, release validation, and post-deployment monitoring.
- Work closely with DevOps, Cloud, Database,



Middleware, Network, and Infrastructure teams.
- Identify recurring incidents and drive automation and permanent fixes.
- Monitor application and infrastructure metrics using tools such as Splunk, AppDynamics, Dynatrace, Grafana, or similar platforms.
- Improve operational processes, monitoring, alerting, and support documentation.
- Conduct knowledge-sharing sessions and mentor junior support engineers.
- Provide regular status updates to management and business stakeholders during major incidents.
- Participate in 24x7 production support/on-call rotation, where required.

Required Technical Skills

📌 Java Production Support Lead (Hyderabad)
🏢 CGI
📍 Hyderabad