Role & responsibilities

Job Purpose / Summary

The Service Delivery Lead Finance & Accounts (F&A;) will be responsible for end-to-end delivery of F&A; services across multiple locations, ensuring high-quality execution, adherence to SLAs and KPIs, and effective stakeholder engagement. The role will serve as the single point of accountability for service performance, governance, operational excellence, and continuous improvement across business units.

Job Description

The Service Delivery Lead will oversee the comprehensive delivery of Finance & Accounts services across multiple locations and business units. The role requires a strategic and experienced leader with robust expertise in finance operations, service delivery, governance, and stakeholder management.

The incumbent will be responsible for ensuring seamless execution of F&A; processes, including Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), and Financial Planning & Analysis (FP&A;), while partnering closely with respective Centers of Excellence (COEs).

The role will focus on driving service excellence, standardization, process harmonization, continuous improvement, automation, and digitization. The incumbent will also manage escalations, build strong relationships with business stakeholders and leadership teams, and drive a high-performance culture across geographically distributed teams.

Principal Accountabilities

- Own and manage end-to-end F&A; service delivery across P2P, O2C, R2R, and FP&A;.
- Coordinate with respective COE teams to ensure timely, accurate, and high-quality service delivery.
- Ensure adherence to defined SLAs, KPIs, controls, and operational metrics.
- Drive standardization and harmonization of processes across multiple locations.




- Monitor service performance and proactively manage escalations to ensure timely resolution.
- Act as the primary interface for business stakeholders and leadership teams across regions.
- Define, track, and manage SLAs, KPIs, and operational metrics, including preparation of dashboards and performance reports.
- Lead weekly, monthly, and quarterly governance reviews with stakeholders and leadership.
- Manage cross-location F&A; teams, including performance management, coaching, capability building, and succession planning.
- Drive a high-performance culture focused on accountability, customer satisfaction, and operational excellence.
- Identify opportunities for process improvement, automation, digitization, and cost optimization.
- Lead and implement Lean Six Sigma / continuous improvement initiatives.
- Ensure compliance with internal controls, audit requirements, and applicable regulatory requirements.
- Oversee billing and ensure timely collections in coordination with relevant teams.
- Drive effective change management and support transformation initiatives across F&A; operations.

Key Skills

- Finance & Accounts Service Delivery
- P2P / O2C / R2R / FP&A;
- Service Delivery Management
- SLA & KPI Management
- Finance Operations & Shared Services
- Stakeholder & Client Management
- Governance & Performance Management
- Team Leadership & People Management
- Process Improvement & Transformation
- Automation & Digitization
- Lean Six Sigma
- Internal Controls & Audit
- SAP / ERP
- Financial Reporting & Accounting

Key Interactions

- Top Management
- Mid-Level Management
- Business & Finance Stakeholders
- COE / Shared Services Teams

Experience

10–15 years

Relevant Industry

- Shared Services / Global Business Services (GBS)
- Financial Services / Finance Operations
- Large Corporate / Multinational Organizations

📌 Welspun GCC || Service Delivery ManagerR )|| Ahmedabad
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