Role & responsibilities

1. Admission Enquiries & Counselling

- Handle admission enquiries through phone calls, walk-ins, emails, WhatsApp and other channels.
- Understand the requirements, expectations and concerns of parents.
- Provide accurate information about the school's curriculum, academic programs, facilities, activities, fee structure and admission process.
- Explain eligibility criteria, required documents, admission timelines and other procedures.
- Provide personalised counselling to parents and students based on their requirements.

2. Lead Management & Follow-up

- Maintain and regularly update admission enquiry and lead records.
- Follow up with prospective parents through calls, messages and emails.
- Track each enquiry from initial contact to application and final admission.
- Ensure timely follow-up with prospective families and minimise missed opportunities.
- Maintain accurate records in the CRM/admission management system.

3. Campus Visits & School Interaction

- Coordinate and conduct campus tours for prospective parents and students.
- Present the school's academic and co-curricular offerings effectively.
- Coordinate with teachers and relevant departments for parent interactions when required.
- Create a positive and welcoming experience for visiting families.

4. Admission Process Coordination

- Coordinate the complete admission process, including application forms, assessments, interviews and documentation.
- Verify that required documents are submitted and properly maintained.
- Coordinate with the academic, finance and administration teams for admission formalities.
- Ensure parents are informed about the next steps and timelines.
- Support the student onboarding process after admission confirmation.

5.



Business Development & Outreach

- Support the school in achieving enrolment and admission objectives.
- Participate in admission campaigns, open houses, education fairs and other promotional activities.
- Build relationships with prospective parents, feeder schools and relevant community networks.
- Support school outreach activities and lead-generation initiatives.
- Maintain awareness of competitor schools, local education trends and parent expectations.

6. Parent Relationship Management

- Build strong and professional relationships with prospective and existing parents.
- Respond promptly to parent queries and concerns.
- Handle objections professionally and provide accurate information.
- Ensure a high-quality parent experience throughout the admission journey.
- Escalate complex issues to the appropriate authority when required.

Key Skills & Competencies

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good counselling and presentation skills.
- Strong convincing and negotiation skills.
- Customer-service orientation.
- Good follow-up and lead-management skills.
- Target-oriented and result-focused approach.
- Strong organisational and time-management skills.
- Ability to handle multiple enquiries simultaneously.
- Good knowledge of MS Office and CRM/admission software.
- Skilled telephone etiquette.
- Ability to work independently as well as part of a team.

Educational Qualification

- Bachelor's degree in any discipline.
- Degree/Diploma in Education, Management, Marketing, Psychology or a related field will be an advantage.

Interested candidate share your resume to [email protected]

Preferred candidate profile

📌 Admission Counsellor (Bengaluru)
🏢 EuroSchool Gunjur Bangalore
📍 Bengaluru