Job Summary

The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution. Key delivery outcomes expected from this role are:

- Analyze requirements related to minor enhancements, solution design, implement, test and deploy
- Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
- Analyze and resolve L3, L2 tickets
- Application onboarding in Ping AIC - standard, out of the box patterns (SAML, OAuth/OIDC, SCIM)
- Application customization - JavaScript driven
- Minimal experience in Workforce access management solutions like Entra ID
- Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
- Triage and resolve production incidents, restore the service availability within SLA targets
- Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
- Maintain knowledge repository - Runbook, Playbook, Architecture/Design and SOP documents
- Mentor and guide the Security analysts and associates deployed for CIAM workstream
- Adaptable working in shifts as per roster rotation
- Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team
- Motivate the team members to complete the certification related to Ping AIC or Entra ID
- Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, support program, project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.

Job Type: Permanent

Location

Tamil Nadu, India

Requirements





Education Requirements

- Minimum Bachelor Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience

- Minimum 8-12 years of experience in implementation and operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.

Basic Qualifications

- 8-12 years of experience in implementation and operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.
- Working in shift model as per roster rotation strategy
- Team collaboration, Effective communication

Technical Skills

- Hands-on implementation and operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications

- CIAM Implementation and Operations support experience.
- Exposure to Workforce access management implementation and multi-factor authentication.
- Scripting and Java development experience

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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