10 Oct
|
Lumina Datamatics
|
Mumbai
10 Oct
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Provide exceptional customer service to clients via phone, email, or chat.
- Resolve customer complaints and concerns in a timely and skilled manner.
- Process transactions, answer questions, and provide product information to customers.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-6 years of experience in BPO/call center environment.
- Excellent communication skills with the ability to handle multiple conversations simultaneously.
- Proficiency in processing transactions using computer software applications.
- Ability to work on rotational shifts including evenings, weekends, and holidays.
📌 Customer Service Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai