Job Summary

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

- Must have good knowledge in working on MS office applications.
- Role of Billing for global customers
- Reporting actual Billing against monthly targets
- Quality review of Billing process
- Follow up through mails and calls
- Escalation of issues to Stake holders.
- Should be able to solve help customers and business teams in case of queries related to their invoices
- Research and analyse the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
- Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner




- Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
- Deliver quality customer service by researching and responding to all internal/external stakeholders' inquiries quickly, effectively and professionally
- Excellent written verbal communication,
- Should have a good attitude to learn and be committed
- Exposure in SAP/S4HANA will be added plus point

Required Skills for the role

- Commerce and accounting background
- Ability to analyse the past due receivables
- 2-3 Years of experience mainly in BPO.
- Valuable Oral and Written communication skills
- Experience in follow up through mails and calls
- Worked on Billing/Cash App/Collections
- AR process knowledge (Preferably End to End)
- Experience in Excel as well as PowerPoint presentation
- Should be willing to work in shifts
- Good to have: SAP/S4HANA experience
- Operations review with client and management

📌 Accounting Services Associate II (Bengaluru)
🏢 Conduent
📍 Bengaluru