Job Summary

Wells Fargo is seeking a Loan Servicing Representative. Join a team that plays an important role in delivering exceptional service and support throughout the loan lifecycle. In this position, you will help ensure accurate and timely loan servicing while supporting operational excellence, risk management, and customer-focused outcomes. Working within Wells Fargo's Global Operations organization, you will collaborate with partners across the business, contribute to process improvements, and help create a seamless experience for customers. This is a great opportunity to build your operations expertise, develop your career, and make a meaningful impact in a dynamic, rapid-paced environment. Based on the COO and Global Operations description, the role supports operational excellence, efficient service delivery, risk management, and customer-centric outcomes.

Responsibilities

- Support loan servicing processes by completing moderately complex administrative, transactional, operational, and customer support activities.
- Review, research, calculate, and submit moderately complex mortgage claims accurately and within established procedures.
- Respond to written and phone inquiries from customers, title companies, vendors, and internal partners regarding loans and servicing activities.




- Use relevant information and independent judgment to review and file claims in accordance with federal, state, client, and company requirements.
- Identify opportunities to improve loan servicing processes and recommend practical solutions.
- Work with agencies, investors, insurers, internal teams, and customers to resolve servicing-related questions.
- Receive direction from supervisors and escalate non-routine or complex matters to experienced team members.
- Share process knowledge and support less experienced colleagues when needed.

Qualifications

- 1+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- Experience reviewing, researching, and resolving loan servicing transactions or customer inquiries.
- Ability to analyze information, identify issues, and recommend solutions within established processes.
- Strong attention to detail and ability to manage multiple tasks while maintaining accuracy.
- Effective verbal and written communication skills with customers, vendors, and business partners.

Job Expectations

- Flexibility to work across shifts based on business requirements.
- Willingness to work in a hybrid environment, balancing both in-office and remote work arrangements.

📌 Loan Servicing Representative (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad