Responsibilities

- Design, develop, and support analytics solutions using Adobe Customer Journey Analytics (CJA).
- Configure and manage data views, connections, and reporting environments within CJA.
- Implement customer journey tracking across web, mobile, and offline channels.
- Develop and maintain Experience Data Model (XDM) schemas and datasets in Adobe Experience Platform.
- Create calculated metrics, dimensions, filters, and advanced reports.
- Build dashboards, scorecards, and visualizations to support business stakeholders.
- Integrate multiple customer data sources into Adobe Experience Platform.
- Analyze customer journeys and provide actionable insights to improve customer engagement and business outcomes.
- Collaborate with marketing, product, business, and data engineering teams to define analytics requirements.
- Ensure data quality, governance, and compliance within the analytics ecosystem.
- Troubleshoot data discrepancies, reporting issues, and ingestion failures.

Technical Requirements
- Primary skills:



Domain->Utilities->Customer Service, Retail
- Advanced conceptual understanding of at least one programming language
- Advanced conceptual understanding of one database and one Operating System
- Understanding of Software Engineering with practice in at least one project
- Ability to contribute in medium to complex tasks independently
- Exposure to Design Principles and ability to understand Design Specifications independently
- Ability to run Test Cases and scenarios as per the plan
- Ability to accept and respond to production issues and coordinate with stakeholders
- Valuable understanding of SDLC
- Analytical abilities
- Logical thinking
- Awareness of latest technologies and trends

Educational Requirement

MCA, MSc, MTech, Bachelor of Engineering, BCA, BSc, BTech

Preferred Skills

Domain->Utilities->Utilities Customer Service->Customer Analytics

Service Line

Digital Experience

📌 Senior system engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru