Job Summary

Could you be the full-time Finance Ecosystem Operation Manager in Bangalore were looking for

Your future role

- Take on a new challenge and apply your application management expertise in a cutting-edge field. Youll work alongside collaborative and agile teammates.
- Youll ensure the continuity, performance, and efficiency of applications critical to our operations. Day-to-day, youll work closely with teams across the business (such as Service Teams, Business Users, and external partners), lead maintenance activities, and oversee incident and change management processes, and much more.
- Youll specifically take care of monitoring application performance and driving support activities, but also enhancing applications based on business needs.
- Well look to you for:
- Ensuring service continuity for applications within your scope
- Leading and managing maintenance activities with external partners
- Monitoring application performance through KPIs, OSAs, and SLAs
- Driving Level 2 and Level 3 support activities
- Delivering enhancements aligned with business priorities




- Coordinating with partners, service teams, and business users for incident and change management
- Organizing operational and performance review meetings with stakeholders
- Managing vendor relationships and ensuring adequate support
- Acting as an escalation point for key users and stakeholders
- Proposing and implementing continuous improvement initiatives
- Preparing operational reporting and dashboards
- Ensuring operational readiness during project Go-Live transitions

Requirements

- Degree in Information Technology, Computer Science, or a related field
- Experience or understanding of application management and maintenance
- Knowledge of IT service management concepts (e.g., ITIL)
- Familiarity with incident management, change management, and performance monitoring
- A certification in ITIL or a similar framework
- Strong stakeholder management and communication skills
- Ability to lead change through innovation and collaboration

📌 Finance Ecosystem Operation Manager (Bengaluru)
🏢 Alstom Transportation
📍 Bengaluru