Role & responsibilities:

- Act as the first point of escalation for invoice, purchase order, matching, approval, payment and vendor-account queries.
- Oversee complex transactions including non-purchase-order invoices, tax issues, blocked invoices, credit notes, payment terms and urgent-payment requests.
- Coordinate invoice cut-offs, approvals, exception closure and payment readiness with Procurement, Finance, Business Operations and Vendor Management.
- Contact vendors through calls and chats to clarify invoice information, resolve statement differences, communicate payment status and close open queries professionally.
- Manage vendor interactions across calling and chat channels, maintaining accurate notes, clear commitments and timely follow-up.




- Review invoice and vendor-account reconciliations, exception reports, duplicate checks, ageing and transaction samples.
- Lead first-line issue resolution and maintain explicit actions, evidence, decisions and escalation records.
- Review processing and payment errors, identify root causes and implement corrective and preventive actions.
- Coach associates and senior associates on accounts payable processes, vendor communication, judgement and quality expectations.
- Maintain current standard operating procedures, vendor-contact guidance, checklists, training plans and process updates.

📌 Accounts Payable Specialist (Delhi)
🏢 Hays
📍 Delhi