Roles Responsibilities

- Implement, configure, and maintain ServiceNow ITOM Event Management solutions.
- Integrate enterprise monitoring tools with ServiceNow Event Management.
- Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.
- Manage and support MID Servers, Event Connectors, and monitoring integrations.
- Automate incident creation and remediation workflows based on event alerts.
- Perform Event Management health checks, optimization, and troubleshooting.
- Work with CMDB and Service Mapping teams to improve service visibility.
- Analyze event patterns and reduce alert noise through correlation techniques.
- Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.
- Support Incident, Problem, Change, and Major Incident Management processes.
- Develop dashboards, reports, and operational monitoring views.

Technical Requirement

- Technology->Infra_ToolAdministration-ITSM->ServiceNow->Event Management
- Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Educational Requirement

- Bachelor of Engineering

Preferred Skills

Service Line

Cloud Infrastructure Services

📌 CISNGE - ITOM Event Management Engineer (Hyderabad)
🏢 Infosys
📍 Hyderabad