JOB DESCRIPTION Job TitleSenior AssociateDate04/09/2026FunctionUniversity ServicesJD written byManagerReporting ToManagerJD Approved byUniversity Services COE LeadBrandUKCDWork LocationHyderabad

About Gus Education India (GEI)GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The JobThis role holds the level 2 position in organization hierarchy reporting to a Manager in GEI and works closely with the Business Development Director UK College Division and ensures constant alignment of group policy and processes.

Job PurposeThe Business Operations Coordinator plays a crucial role in supporting the business development team by assisting with various operational and administrative tasks. This position involves processing applications, coordinating with, preparing reports, compiling presentations, and providing management with relevant data. The Business Operations Coordinator also handles accommodation bookings in collaboration with relevant stakeholders

Organizational Structure

Key AccountabilityActions

- - Application Processing

Manage and process applications submitted report by Business Development team members through Salesforce (SF).
Ensure accurate and timely processing of applications status reports and maintain organized records

- Data Management & Data Quality

Maintain accurate, complete and up-to-date student and operational data within Salesforce and other designated systems.
Conduct regular data validation, reconciliation and quality checks.
Identify data discrepancies, investigate root causes and coordinate corrective actions.
Maintain data integrity across multiple sources and systems.
Ensure adherence to agreed data standards, definitions and governance processes.Management Information & ReportingExport, consolidate and analyse data from Salesforce, Excel and other relevant systems.
Prepare regular MIS, dashboards and management reports covering application volumes, pipeline, deposits, conversions, ageing and operational performance.




Track key operational metrics, KPIs and SLAs.
Maintain reporting trackers and ensure reports are accurate and delivered within agreed timelines.
Identify reporting gaps and recommend improvements to enhance management visibility.Admissions & Stakeholder Liaison Collaborate with the Admissions team to support the smooth progression of students through the admissions process.
Coordinate with Admissions team and Business Development stakeholders to resolve application and data-related issues.
Ensure accurate and timely information flow between teams.
Follow up on outstanding actions, pending applications and data discrepancies.
Act as a key point of contact for operational data and reporting requirements.Data Analysis & Insights Analyse operational and student data to identify trends, patterns, exceptions and performance gaps.
Provide management with meaningful insights and recommendations based on data analysis.
Analyse application pipelines, conversion trends, deposits, volumes and processing performance.
Highlight emerging issues and areas requiring management intervention.
Support data-driven decision-making across University ServicesData Tracking & Performance ManagementMaintain trackers for application volumes, workloads, backlogs, SLAs and team performance.
Monitor operational performance against agreed KPIs.
Identify deviations from expected performance and escalate significant issues.
Support periodic performance reviews through accurate and timely data.
Contribute to the development and refinement of team KPIs based on actual workload and business requirements

Desired ProfileQualificationBachelor's degree in a relevant field or equivalent work experienceSkills

- Fluency in English
- Strong Excel and data management skills.
- Good understanding of CRM/Salesforce systems.
- Strong analytical and problem-solving capabilities.




- Ability to interpret data and translate it into meaningful insights.
- Strong attention to detail and commitment to data accuracy.
- Excellent organisational and time-management skills.
- Solid written and verbal communication skills.
- Ability to work with multiple stakeholders and manage competing priorities.
- Ability to create management reports, dashboards and presentations.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Ability to work independently as well as collaboratively within a team

Relevant
Experience

- Previous experience of 3-5 years in customer service or a similar role preferred.
- Experience analyzing business/operational data and providing actionable insights.
- Ability work on databases (CRM-SF).

Desired Skills

- Knowledge of admissions processes
- Familiarity with UK education system is a plus
- Knowledge of data governance and data quality principles is desirable

GUS Values

- The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.
- GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply

Benefits

- At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full-time position with a competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days time off in a year.

📌 BD Support - Senior Associate (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad