Job Opening: Voice & Accent Trainer UK Process

Company: iEnergizer | Location: Gurugram

iEnergizer, a leading BPO organization, is hiring an experienced and passionate Voice & Accent Trainer for its UK Line of Business at the Gurugram location.

Salary: Up to 6.5 LPA
Working Days: 5 Days Working
Shifts: 247 Rotational Shifts
Transport: No Transport Facility
Joining: Immediate Joiners Preferred

Job Description

Key Responsibilities

- Conduct Voice & Accent training for associates aligned with UK customer communication standards.
- Train employees on pronunciation, phonetics, articulation, intonation, sentence stress, rhythm, and accent neutralization wherever required.
- Improve associates’ spoken English, grammar, vocabulary, fluency, and overall communication skills.
- Deliver training on UK culture, etiquette, behavioural expectations, and customer interaction practices.
- Conduct soft skills training, including interpersonal communication, active listening, empathy, conflict resolution, and professional conduct.
- Familiarize associates with UK customer expectations, cultural sensitivities, common expressions, and appropriate communication styles.
- Facilitate role-plays, mock calls, assessments, and practical communication exercises.
- Identify individual learning gaps and provide targeted coaching and feedback.
- Monitor trainee performance through assessments and track progress against training benchmarks.
- Collaborate with Operations and Quality teams to improve communication standards and customer experience.
- Maintain training attendance, assessment scores, feedback records,



and other training documentation.

Candidate Requirements

- Proven experience as a Voice & Accent Trainer in the BPO/Contact Centre industry, preferably handling UK processes.
- Excellent command of spoken English, including pronunciation, grammar, fluency, and articulation.
- Strong understanding of UK culture, customer expectations, etiquette, and behavioural standards.
- Experience in delivering soft skills, communication, and behavioural training.
- Excellent presentation, facilitation, coaching, and classroom management skills.
- Ability to assess communication gaps and implement effective improvement plans.
- Robust interpersonal skills and the ability to engage and motivate trainees.

Job Highlights

- Salary: Up to 6.5 LPA, depending on experience and suitability.
- Work Schedule: 5 days a week.
- Shift Flexibility: Willingness to work in 247 rotational shifts.
- Job Location: iEnergizer, Gurugram.
- Transport Facility: Not available.
- Joining Preference: Immediate joiners will be preferred.

Contact & Interview Details

HR Contact Person: Vinay (HR)
Contact Number: (phone hidden)

Interview Venue:
iEnergizer
Plot No. 397, Udyog Vihar, Phase 3, Gurugram, Haryana.

Interested candidates with relevant Voice & Accent training experience, particularly in UK processes, are encouraged to apply with their updated resumes.

Contact Vinay (HR) directly for interview coordination.

Join iEnergizer and help develop world-class communication, soft skills, and customer service capabilities for our UK Line of Business!

📌 Walk-in || Ienergizer Gurgaon is hiring Voice and Accent Trainer For UK process (Gurugram)
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