Act as the primary contact for customers across HPs social media platforms, responding to technical and product-related queries.

• Provide support and resolve both simple and complex technical issues related to HP consumer products, maintaining a customer-centric focus.

• Engage positively with HP customers and partners, articulating the advantages of HP products and services.

• Utilize logical, methodical approaches to troubleshoot and resolve issues with HP printers, PCs, tablets, and connected services.

• Offer troubleshooting for a wide range of technical issues across hardware, networking (LAN/WLAN), and software (Windows, macOS, iOS, Android).

• Provide clear, step-by-step technical guidance in an easily understandable manner, ensuring customers are satisfied with resolutions.





• Engage customers on Social Community and social platforms, representing HPs brand voice and tone consistently.

• Proactively identify emerging customer issues and escalate where necessary, while also addressing public sentiment about HP products.

• Stay up to date with new HP products and services, including mobile printing technologies, HP Connected, e-Print, Instant Ink, and related apps.

• Share insights with internal teams to improve customer support processes and product development.

• Recognize sales opportunities during customer interactions and work to generate leads.

📌 International Voice Process Executive (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru