Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.
Key Responsibilities:
Maintain and manage booking data with accuracy and efficiency.
Engage with clients through professional communication, congratulating them on their property bookings.
Coordinate and schedule site visits, ensuring a seamless and personalized experience.
Facilitate client visits by providing welcome kits/hampers and addressing their queries.
Cultivate strong client relationships by offering consistent post-sales support.
Solicit referrals from satisfied clients to generate current business opportunities.
Ensure timely resolution of client concerns by liaising with internal teams