- Graduate with more than 15 years of end-to-end RCM experience, of which at least 10 years should be in US Healthcare provider side of business
- Should be a subject matter expert and have in-depth knowledge of all functions of RCM (AR and Denials Management, Billing, Payment Posting, Charge Entry and Payer Calling)
- Experience in leading & managing a team of 100+ people
- Experience in managing all aspects of the delivery function including operations management, key performance indicators (KPI) management and people management
- Excellent verbal and written communication skills in English
- Excellent attitude, aptitude, and willingness to learn
- Willing and able to work at the company physical location in Mohali, Punjab
Roles and Responsibilities
- Responsible for overall planning, measuring and monitoring of billing workflows, with the goal to increase productivity and improve KPIs
- Manage day-to-day staff performance, client deliverables and escalations
- Undivided attention on any issue causing delay / lack of revenue and staying in touch with client to maintain transparency with client
- Ensuring the AR days stays less than 30 with the Gross Collections benchmarks not going down beyond average
- Should be able to identify any gaps in process owing to set-up, provider enrollment, payer enrolment and bring in managements attention, invest efforts as required in automating things as much as possible
- Keep track of issues needing client intervention and sending them constant reminders as required
- Keeping track of billing summary on regular basis and bringing any outliers in managements knowledge
- Develop a robust and high performing offshore team that ensures good quality of work for clients with minimal cost of errors due to poor processing
- Provide mentorship, training and coaching to the offshore team
- Lead by example by demonstrating the highest standards of ethical behavior
- Perform other duties as assigned by US management