Role & responsibilities

Act as the primary point of contact for key accounts and manage day-to-day client interactions.

Build and maintain solid, long-term relationships with key customers.

Understand client requirements and provide customized logistics solutions.

Identify opportunities for account growth, upselling, and cross-selling of services.

Collaborate with Sales, Operations, Transportation, and Warehouse teams to ensure smooth service delivery.

Prepare and present proposals for additional services and business opportunities.

Monitor customer satisfaction, address concerns, and ensure timely resolution of issues.

Conduct regular client reviews and feedback meetings.

Monitor KPIs, service quality, operational performance, and account profitability.

Identify service improvement opportunities and implement corrective actions.

Resolve operational challenges that may impact customer satisfaction.

Prepare regular reports on account performance, revenue, KPIs, and customer feedback.

Analyze account data to identify trends, growth opportunities, and areas for improvement.

Provide actionable insights and recommendations to senior management.

📌 Key account Manager - 3PL Industry (Mumbai)
🏢 Vtransport
📍 Mumbai