Hiring Bank Hiring Insignia Client Service Ambassador

Mumbai

Interested please call MAHEK (phone hidden) and drop CV at [email protected]

We are looking to on-board professionals who meet the following criteria:

1. Prior experience in managing high net-worth clients, preferably in banking, wealth management, or premium customer service roles, Hospitality, Aviation, Concierge services etc.

2. Exceptional communication skills, both verbal and written.

3. Well-presented and qualified demeanor

It will be rotational shift role

Contact Centre Credit Cards &/ Banking

Officer /Sr. Officer/Assistant Mgr./As per Grade

Managing Inbound calls /emails / chat to service customers and make outbound calls where necessary.

Responds to customers queries, updates customers details.

Manages expectations & other related services offered by RBL Bank to resolves any queries .

Sr. Key Responsibilities

Operations

End to end relationship management of VIP customer. SR closure tracking and call back if needed.





Calls Management / respond & resolve customers queries & other related services offered by RBL

Bank on calls at call centre.

Training Assistance & Floor Mentoring, whenever called upon.

Managing Inbound calls /emails / chat to service customers and make outbound calls where

necessary.

Follow up & manage all customer expectations to meet your customers' needs.

Use positive communication & soft skills effectively for understanding customer needs and

developing resolutions.

Next day service-satisfaction call back check & Proactive servicing.

Adhere to breaks/shifts in a timely manner as per schedule.

Meet and exceed performance targets set by management.

Use appropriate escalation methods.

Follow all floor policies and HR policies.

Identify and qualify legitimate sales opportunities.

Real-Time floor Management as per necessity.

📌 Inbound Wealth Customer Service RM (Contact Centre) Rotational Shifts (Mumbai)
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📍 Mumbai