- Zero-surprise delivery and ensure SLAs are met as agreed for customer.
- Delivery on attaining Financial goals for the business.
- Manage customer relationships through regular Governance.
- Pro-actively identify opportunities for additional business with customer.
- Timely resolution of escalations and issues raised by customers.
- Drive KPI metrics with stakeholders.
- Identify automation opportunities through RPA, analytics.
- Identify key cost drivers and ensure they are optimized.
- Work with support functions to enable administrative support to team and ensure zero downtime.
- Ensure compliance & set standards/norms are adhere by team members.
- Plan for resources based on volume and current available head count and allocate responsibilities.
- Conduct performance appraisals for team members.
- Manage attrition through skip level meetings, planning interventions, engagement calendars.
- Ensure Pyramid Optimization.
Shift Timings : US Shift Timings
Two way Transport
Work from office
Note : Please dont carry your personal laptops, pen drives
📌 Walk-in || Mega Walk in Drive- 14th-Oct- 26 || Team Manager-RTR (Hyderabad)
🏢 Cognizant
📍 Hyderabad
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