Role & responsibilities

Customer Support & Field Service

- Attend customer complaints at Army, and other defence customer locations.
- Diagnose and rectify vehicle issues related to engine, transmission, electrical, suspension, braking, and other systems.
- Provide on-site repair and recovery support for off-road vehicles.
- Ensure timely closure of customer complaints and escalations.

Service Operations

- Manage and update customer complaints through the designated ticketing system
- Maintain records of service activities, repairs, warranty claims, and vehicle health status.
- Submit daily, weekly, and monthly service reports.

Warranty & Technical Support

- Conduct technical investigations of vehicle failures.
- Raise and track warranty claims as per company procedures.
- Coordinate with Quality, Manufacturing, Stores, and SCM teams for issue resolution.
- Support root cause analysis and implementation of corrective actions.

Spare Parts Coordination

- Identify spare part requirements for repairs.
- Coordinate with Stores and Logistics teams for timely availability and dispatch of parts.
- Monitor consumption and recommend stocking requirements at service hubs.

Customer Relationship Management

- Maintain regular interaction with customer representatives, EME officers, workshop staff, and unit maintenance personnel.




- Ensure skilled communication and timely updates on repair status.
- Support customer review meetings and service presentations.

Technical Training

- Conduct operator and maintenance training for Army/Police personnel.
- Develop and deliver basic troubleshooting and preventive maintenance sessions.
- Support preparation of training material and technical manuals.

Fleet Health Monitoring

- Monitor vehicle uptime/downtime.
- Track recurring failures and recommend preventive measures.
- Support fleet audits and technical inspections at customer locations.

Travel Requirements

- Extensive travel across India, including remote and high-altitude locations such as Leh, Ladakh, Sikkim, Jammu & Kashmir, North-East region, Rajasthan, and other operational zones.
- Willingness to undertake short-notice deployments for breakdown support.

Preferred candidate profile

- Diploma / B.E. / B.Tech in Mechanical, Automobile, Electrical, or related discipline.

- 3 to 8 years of experience in field service, automotive service, defence vehicles, commercial vehicles, off-highway equipment, or similar industries.

- Strong understanding of diesel engines, driveline, transmission, brakes, suspension, electrical systems, and diagnostics.

📌 Service Engineer (Palwal)
🏢 MAHINDRA DEFENCE SYSTEMS
📍 Palwal