Role Summary

We are seeking an experienced Client Delivery Assistant Manager to lead the Client Project Execution Team (CPET) and oversee end-to-end delivery governance for client projects. The role is accountable for translating client requirements into executable delivery plans, ensuring launch readiness, milestone achievement, SLA compliance, portfolio health, and proactive risk management across assigned accounts and projects.

The AM will serve as the senior coordination point between Client Success, Operations, Quality, Workforce Management, MIS, Product Solutions, and executive leadership. The role requires strong operational leadership, client-facing communication, analytical decision-making, and the ability to drive accountability across Onshore and Offshore stakeholders while managing multiple priorities in a fast-paced environment.

Key Responsibilities

- Serve as the primary delivery contact for client requirements, project commitments, delivery risks, and escalations.
- Build trusted relationships with clients, Client Success, Operations stakeholders, and executive leadership.
- Lead the development and execution of project plans, including timelines, milestones, capacity assumptions, dependencies, and success measures.
- Ensure timely and successful delivery in alignment with client needs, contractual expectations, operational feasibility, and agreed SLAs.
- Oversee the project portfolio and monitor daily, weekly, monthly, and end-of-project performance against delivery commitments.
- Forecast and track key operational metrics, including weekly SLA progress, project health, milestone status, capacity readiness, productivity, quality, aging, and delivery risks.
- Initiate Early Warning Signals (EWS) for projects expected to fall behind targets, milestones, or SLAs, and escalate material risks timely.
- Develop, approve, and govern Plans of Action (POA) for Amber or Red projects to restore performance and delivery confidence.
- Prepare and present project health reports, portfolio dashboards, executive updates, and delivery recommendations to internal and external stakeholders.
- Lead cross-functional governance cadences and ensure clear ownership, timely decisions, and closure of action items.
- Collaborate with Client Success and Operations to align client commitments with capacity, resource readiness, constraints, and execution plans.
- Identify improvement opportunities and drive process standardization, automation, controls,



and operational excellence.
- Support resolution of complex client requests, delivery challenges, and escalations with urgency and appropriate visibility.
- Conduct or coordinate client training and re-training on Advantmed processes, platforms, workflows, and delivery expectations.
- Liaise with Product Solutions to document, prioritize, and follow through on client platform enhancements, defects, or development requirements.
- Lead, coach, and develop Project Leads and team members, ensuring consistent governance, documentation quality, ownership, and performance standards.

Core Responsibilities

- Represent Operations on client calls and provide clear, fact-based updates on progress, risks, dependencies, and recovery plans.
- Own project planning and execution strategy across assigned accounts, from implementation and launch through completion and closure.
- Partner with Client Success and Operations to convert business requirements into clear, achievable delivery plans.
- Govern project health reviews and maintain accurate Green, Amber, or Red status based on defined performance indicators.
- Establish project-level SLA goals, milestone targets, pacing plans, and monitoring mechanisms.
- Raise early warnings for potential SLA misses and ensure timely leadership visibility.
- Create and govern recovery plans for projects falling behind plan, including corrective actions, owners, deadlines, and expected outcomes.
- Prepare and maintain weekly portfolio trackers and leadership dashboards with actionable insights and decision points.
- Identify Areas of Improvement (AOIs) and work with Operations and support functions to implement sustainable solutions.
- Understand client business requirements and recommend solutions that balance expectations, feasibility, quality, and delivery risk.
- Schedule and lead weekly stakeholder cadences to review project health, SLA outlook, capacity, risks, dependencies, and action closure.
- Validate launch readiness, resource plans, training completion, system configuration, reporting needs,



and support-team preparedness before go-live.
- Ensure project documentation, decisions, risks, action logs, and client commitments are maintained as a reliable source of truth.
- Provide leadership oversight across multiple projects and support prioritization when capacity or delivery dependencies compete.

Job Requirements and Competencies

- Proven experience in operations delivery, project management, account management, client delivery, program management, or a related leadership role.
- Demonstrated ability to communicate, present, and influence stakeholders at all levels, including clients and executive leadership.
- Strong understanding of project planning, SLA governance, milestone tracking, operational risk management, capacity planning, and performance recovery.
- Experience delivering client-focused solutions while balancing service quality, timelines, resources, and operational constraints.
- Proven ability to manage multiple projects or accounts simultaneously while maintaining attention to detail and follow-through.
- Excellent analytical, problem-solving, decision-making, negotiation, and presentation skills.
- Robust verbal and written communication skills, including concise executive and client-ready updates.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, with working knowledge of Teams and Outlook.
- Ability to develop project trackers, dashboards, pacing plans, executive presentations, and performance reports.
- Strong leadership and people-management skills, including coaching, delegation, performance oversight, and cross-functional influence.
- Self-driven, organized, and comfortable operating in a fast-paced environment with changing priorities and tight deadlines.
- Bachelors degree in Business Administration, Operations Management, Project Management, Healthcare Administration, or a relevant field.

Preferred Skills

- Experience in healthcare operations, medical record retrieval, medical record review, risk adjustment, client delivery, or PMO functions.
- Experience working with global Onshore and Offshore teams and coordinating across multiple operational and support functions.
- Knowledge of project management methodologies, governance frameworks, continuous improvement practices, and performance management.
- Experience managing client escalations, platform dependencies, process change, and high-volume operational delivery.

📌 Assistant Manager - Client Delivery (Ahmedabad)
🏢 Advantmed
📍 Ahmedabad