Role & responsibilities

- Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers
- Manage the overall collection and portfolio risk management structure through the optimal mix of:
- In-house collection team
- Recovery agencies
- Additional interventions like legal, civic authorities, etc.
- Ensure the process compliance across internal and external team members
- Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc.
- Manage team and region performance
- Work closely with CM and other stakeholders like business, operation, legal and compliance
- Highlight variance in previous months performance.
- Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours
- Ensure timely Crisis Management.
- Ensure coverage of portfolios through regular reviews.




- Daily monitoring of all groups for the locations assigned
- Ensure locations targets are aligned to targets for Pan India
- Location travel as and when required for review and to ensure performance
- Target to achieve monthly targets for all assigned locations and monitor performance
- To ensure minimal flows to higher buckets / Group
- Monitoring of Bucket movement within each group
- Update feedback trails on system and sending daily collection reports to the concerned reporting head.
- To regularly visit delinquent customer / merchant for the updating of overdue amounts
- To effectively manage all customer/ merchant related complaints and issues.

Preferred candidate profile

10-15 yrs; 8 to 10 years of experience in LAP/Housing Finance Industry

📌 Regional Collection Manager (Bhopal)
🏢 Hinduja Housing Finance
📍 Bhopal