Must-Have 5+ years of experience and strong knowledge in ServiceNow Admin to manage Production systems. Extensive experience with Linux. Development experience in SNOW ITSM module.
Valuable-to-Have Jira
SN Responsibility of / Expectations from the Role
1 Provide SNOW Admin L2 support as per shift coverage requirement
2 Triaging and resolution of incidents, handling key events, supporting release and deployments
3 Develop or enhance existing ITSM modules.
4 Participating in and handling Incident escalation calls