We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills.
Roles and Responsibility
- Manage and oversee the daily operations of the team, ensuring efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals, providing guidance and support.
- Analyze data and metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to achieve business objectives.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management or a related field.
- Solid leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and critical thinking skills.
- Experience with process improvement initiatives.
- Strong attention to detail and organizational skills.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad