We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a solid background in operations management and excellent leadership skills, with 2-7 years of experience.
Roles and Responsibility
- Manage and oversee the daily operations of the team to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management or a related field.
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills to resolve complex issues.
- Experience with process improvement initiatives and change management.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad