We are looking for a highly skilled and experienced Assistant Manager to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience.
- Analyze customer feedback and provide insights to improve business operations.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to ensure continuous improvement.
Job Requirements
- Minimum 2 years of experience in customer service or a related field, with a maximum of 5 years of experience.
- Strong knowledge of customer experience management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience working with international clients and teams is an advantage.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting prospect.
📌 Assistant Manager - Operations (Malad)
🏢 TP
📍 Malad