We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the international sector. The ideal candidate will have a solid background in customer experience management and excellent communication skills.
Roles and Responsibility
- Manage and resolve customer complaints professionally and courteously.
- Provide exceptional customer service through various channels, including phone, email, and chat.
- Utilize advanced support technologies and processes to achieve outstanding results.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and maintain thorough knowledge of products and services.
- Identify opportunities to upsell and cross-sell products or services.
Job Requirements
- Minimum 2 years of experience in customer experience management or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and critical thinking skills.
- Experience with customer relationship management software.
- Ability to adapt to changing situations and priorities.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
How to Apply
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
📌 Back Office Customer Expert I| International (Malad)
🏢 TP
📍 Malad