We are looking for a highly skilled and experienced Team Leader Operations to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in a customer-facing environment.
Roles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze data and metrics to inform operational decisions and drive continuous improvement.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management, preferably in a customer-facing workplace.
- Strong leadership and communication skills are essential.
- Ability to analyze data and make informed decisions is required.
- Excellent problem-solving and conflict resolution skills are necessary.
- Experience with process improvement initiatives and cost reduction strategies is expected.
- Strong attention to detail and organizational skills are vital.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad