- Design, develop, and implement ServiceNow applications and workflows using platform capabilities.
- Configure and customize ServiceNow modules such as:
- HR Service Delivery (HRSD)
- Customer Service Management (CSM)
- Strategic Portfolio Management (SPM)
- Security Operations (SecOps)
- Integrated Risk Management (IRM/GRC)
- App Engine Studio
- Employee Center
- Develop custom applications, forms, workflows, catalog items, business rules, UI policies, client scripts, and Flow Designer solutions.
- Build integrations with third-party applications using REST, SOAP, Integration Hub, MID Server, and APIs.
- Create and maintain Service Portal/Employee Center components and widgets.
- Participate in technical design discussions and provide scalable platform solutions.
- Troubleshoot production issues and perform root cause analysis.
- Collaborate with cross-functional teams, business stakeholders, and architects.
- Ensure adherence to ServiceNow development standards and governance practices.
- Support platform upgrades, patching activities, and recent feature implementations.