- communication skills in Gujrati & English (both written and verbal)
- Ability to communicate with customers, with customer centric mindset
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise,and accurate written response
- Work successfully in a team setting as well as independently
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary Excellent
- Organized and detail-oriented
- ResolvingTechnical complex queries
- Drive continuous improvement through root cause identification and defect elimination