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Business Title: Performance Services Coach

Reporting To: India, Head of Performance Services

What this job involves:

Join our HR Operations team as a Performance Coach, where youll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. Youll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

What your day-to-day responsibilities will look like:

Manager Capability Development Coaching:

- Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
- Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
- Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

Collaboration with Performance Services Partners

- Effectively partner with employee relations, legal and HR partners to resolve performance services issues

Operational Excellence and Performance Tools:

- Utilize Workday process documentation to ensure performance services consistency
- Utilize performance services tools including CAI to help managers role play and execute difficult conversations
- Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

Performance Analytics Continuous Improvement





- Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
- Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

Compliance Quality Assurance:

- Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency
- Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

Qualifications:

Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence

Core Competencies:

- Proven experience in performance services and operational excellence
- Solid project services skills and the ability to simplify the complex
- Knowledge of performance services methodologies, and compliance frameworks

Technical Communication Skills:

- Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

Location

- Bengaluru, Karnataka
- Gurugram, Haryana

Scheduled Weekly Hours: 40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Performance Services Coach (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru