Job Purpose :

The Partner Quality & Compliance Officer is responsible for ensuring that partner activities, processes and operational outputs meet defined quality, compliance, policy and contractual standards.

The role will conduct partner quality and compliance reviews, identify process gaps, control weaknesses and potential risks, analyse root causes, and provide actionable recommendations to strengthen compliance and operational performance.

The position will use quality and compliance data to identify trends, emerging risks and improvement opportunities, contributing to a culture of quality, accountability, compliance and continuous improvement across the partner network.

Partner Quality Assurance

- Conduct scheduled and risk-based quality reviews of partner activities and outputs.
- Assess adherence to agreed SOPs, quality standards, policies and contractual requirements.
- Identify quality deviations, recurring errors and control weaknesses.
- Provide explicit and evidence-based feedback to partner and internal teams.

Support calibration activities to ensure consistent quality assessment.

Partner Compliance & Risk Management

- Monitor partner adherence to applicable policies, procedures and compliance requirements.
- Identify potential compliance, operational and process risks.
- Maintain a risk-based approach to partner quality monitoring.
- Escalate material or recurring compliance concerns through the appropriate governance channels.
- Support risk mitigation and control improvement activities.

Knowledge Base Management

• Conduct thematic, targeted and periodic partner audits/reviews based on risk, performance and stakeholder requirements.
• Review supporting evidence and documentation for compliance and quality assurance.
• Record findings accurately and maintain appropriate audit trails.
• Track audit observations through to closure.




• Support internal and external audit requirements where applicable

Partner Process & Policy Support

- Provide guidance to partner and operational teams on approved processes, policies and quality requirements.
- Support implementation of new or amended processes and controls.
- Identify process gaps and recommend practical improvements.
- Support process validation, UAT and implementation activities where required.
- Act as a quality and compliance subject matter support point for complex issues.

Data Analysis & Reporting

- Analyse quality data, audit results and operational metrics to identify trends, patterns and areas requiring attention.
- Generate regular quality reports and insights highlighting performance, key risks, recurring errors and improvement opportunities.
- Track quality trends by team, process, error type, individual or other relevant dimensions.
- Use data and evidence to recommend targeted training, process improvements and corrective actions.
- Support management reporting with accurate and timely quality insights.
- Monitor the effectiveness of corrective actions through subsequent quality and performance results.

Continuous Improvement & Stakeholder Management

- Collaborate with operational and cross-functional teams to resolve quality and process issues.
- Conduct root-cause analysis and support continuous improvement initiatives.
- Promote quality, ownership, accountability and consistent process adherence.
- Monitor the impact of improvements and communicate outcomes to stakeholders.

Skills

- 3-4 Years of experience in quality assurance, process improvement, or a similar role, preferably in an educational institution or admissions environment.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills.
- Proficiency in using relevant software and tools for data analysis and reporting.

📌 Senior Specialist Partner quality and compliance officers (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad