Key Responsibilities

- We are looking for a Customer Success & Sales Executive who can build strong customer relationships, deliver an excellent customer experience, and drive sales and revenue growth.
- The ideal candidate will be responsible for understanding customer requirements, handling queries, generating sales opportunities, converting leads, and ensuring customer satisfaction and retention.

Key Responsibilities

- Manage relationships with existing and prospective customers.
- Understand customer requirements and recommend suitable products/services.
- Handle customer inquiries, requests, and concerns through calls, emails, and other communication channels.
- Generate new sales opportunities through inbound and outbound calls, referrals, follow-ups, and lead generation activities.
- Follow up with prospective customers and convert leads into sales.
- Achieve monthly sales, conversion, and revenue targets.
- Identify upselling and cross-selling opportunities within the existing customer base.
- Build long-term relationships with customers and improve customer retention.

Job Description

- We are looking for a proactive and customer-focused Customer Relationship & Sales Executive to manage customer relationships while driving sales and business growth.
- The ideal candidate should have excellent communication and relationship-building skills, along with the ability to identify customer needs, generate sales opportunities, convert leads,



and achieve assigned targets.

Key Responsibilities

- Build and maintain strong relationships with new and existing customers.
- Understand customer requirements and provide suitable product/service solutions.
- Handle customer inquiries, requests, and concerns through calls, emails, and other channels.
- Generate sales opportunities through inbound leads, outbound calling, referrals, and follow-ups.
- Follow up with prospective customers and convert qualified leads into sales.
- Manage the complete sales process from lead qualification to closure.
- Achieve monthly sales, revenue, conversion, and customer acquisition targets.
- Maintain regular communication with existing customers to ensure satisfaction and retention.
- Identify upselling and cross-selling opportunities.
- Handle customer objections and provide effective solutions.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain accurate customer information and sales activities in CRM.
- Track leads, follow-ups, opportunities, conversions, and sales pipeline.
- Collect customer feedback and identify opportunities to improve customer experience.
- Generate repeat business and referrals through robust customer relationships.
- Prepare regular reports on customer engagement, sales performance, and revenue.
- Stay updated on products/services, market trends, and competitor activities.

📌 Customer Relationship & Sales Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai