Key Responsibilities :
* Serve as the primary point of contact for client inquiries, updates, and issue resolution.
* Manage incoming calls, emails, and messages with professionalism and clarity.
* Coordinate with internal teams such as Sales, Operations, and Project Management to ensure timely updates to customers.
* Track customer requests, complaints, and feedback to closure.
* Maintain CRM data and ensure all client interactions are logged accurately.
* Provide clients with timely updates on project status, timelines, and next steps.
* Identify recurring issues and work with teams to improve processes.
* Support the customer journey from onboarding to post-project completion.
* Ensure high customer satisfaction and help maintain long-term client relationships.
📌 Sales Executive (Mumbai)
🏢 Pazago
📍 Mumbai