10 Oct
|
globiva
|
Kolkata
Job Summary
A Domestic Inbound Voice Process executive handles incoming calls from customers within India, resolves queries, provides information, and ensures a positive service experience. This is a customer service (non-sales) role focused on problem-solving and communication.
Key Responsibilities
- Answer and manage incoming customer calls regarding products, services, billing, orders, or complaints 2.
- Identify customer needs and provide accurate, timely solutions1 .
- Maintain call logs, customer records, and CRM updates1 .
- Follow company scripts, processes, and quality guidelines.
- Escalate unresolved issues to senior teams when required.
- Ensure high CSAT, FCR, and QA scores, which are standard performance metrics in voice roles
Salary:
Fresher: 18K CTC, 14.5K In-hand
Experienced: 20K CTC, 16K in-hand
Attendance Bonus: Up to 1800/- monthly
Night Shift Allowance: Up to 5000/- monthly
No night shift for females.
📌 Customer Support Executive (Kolkata)
🏢 globiva
📍 Kolkata