Key Responsibilities

- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Provide clear guidance and support to help customers resolve issues and address their queries.
- Identify, analyze, and escalate issues to the appropriate team when required.
- Assist in product demonstrations for prospective and existing customers.
- Support the onboarding and training of new users.
- Monitor and report application issues.
- Verify and validate fixes for reported issues.
- Coordinate with the development team to ensure timely issue resolution.

Required Skills

- Good verbal and written communication skills.
- Solid customer service orientation.
- Good listening, analytical, and problem-solving abilities.
- Strong interpersonal and relationship-building skills.
- Ability to quickly understand product features and functionality.
- Ability to take ownership of tasks and ensure timely follow-through.

Experience

1+ years of experience in Customer Support, Customer Service, Client Support, or a related role.

📌 Customer Support Executive (Chennai)
🏢 DataWENS Technologies
📍 Chennai