- Request and Change Management
- Implement approved configuration changes in Jira / Confluence / Bitbucket / GitLab (projects, workflows, issue types, fields, boards, permissions, automations).
- Configure and maintain Atlassian plugins/apps (Structure, BigPicture, Xray, Automation for Jira) and provide usage guidance.
- Execute team requests for dashboards, reports, test management setups, and portfolio planning.
- Track and document changes via ITIL-compliant processes and maintain configuration baselines.

- User Support and Troubleshooting

- Resolve L1 escalations; diagnose and remediate L2 issues including:
- IDE setup problems (IntelliJ, Visual Studio Code), plugin conflicts, path/config misalignments.
- Access/permission issues across Atlassian, GitLab, Artifactory, and repositories.
- Pipeline build failures (GitLab CI): runners, resource quotas, variables/secrets, caching, job concurrency.
- Artifact resolution problems (Artifactory, Maven/Gradle/npm, Docker registries): repository URLs, credentials, proxy, checksum mismatches.

- Provide pointers, best practices, and self-help guides for users and teams.

- Tool Administration and Licensing

- Create and manage user accounts, groups, roles, and permissions across Atlassian, GitLab, Artifactory, and related services following least-privilege principles.
- Assign and reconcile licenses; optimize seat usage; manage app subscriptions and renewals.
- Maintain authoritative inventories of projects, spaces, repos, runners, registries, and environments.

- DevOps Platform Operations

- Administer GitLab (projects, groups, runners, variables), Bitbucket, Artifactory, and Docker registries.
- Support CI/CD pipelines: template maintenance, shared libraries, environment variables, secrets management, and runner scaling.
- Manage integrations and webhooks among tools (Jira GitLab/Bitbucket, Xray CI, Artifactory builds).
- Perform OS and application patching/updates (e.g., GitLab monthly updates) with rollback plans; validate post-change functionality.

- Packaging and Distribution

- Perform/manage software packaging and distribution for developer tools (Git, JetBrains IDEs, VSCode, Docker Desktop/CLI, plugins).




- Collaborate with endpoint management teams (SCCM/Intune/Jamf) to push packages and enforce versions.
- Maintain internal catalogs and installation guides.

- Monitoring, Reliability, and Performance

- Configure and maintain monitoring/alerting for service health, job failures, runner availability, artifact repository capacity, license utilization, and API error rates.
- Implement dashboards in Splunk/ELK/Grafana or tool-native monitors; set up notification channels.
- Tune pipeline concurrency, caching, and retention policies to balance speed, cost, and reliability.

- Security, Compliance, and Auditing

- Enforce secure configuration baselines: SSO/MFA for admin access, strong permissions, protected branches, code owners, required reviews.
- Manage tokens, SSH keys, and service accounts; rotate secrets; integrate with Vault/KMS where applicable.
- Maintain audit trails and integrate tools with SIEM; support security audits and remediate findings.
- Ensure dependency and artifact policies (e.g., blocking unknown registries, vulnerability scanning integrations).

- Documentation and Enablement

- Create and maintain SOPs, runbooks, playbooks, architecture/topology diagrams, admin guides, and user tutorials.
- Publish best practices for workflows, branching strategies, test management (Xray), planning (Structure/BigPicture), and pipeline patterns.
- Automate routine tasks (provisioning, project setup, runner registration, license audits) via scripts and APIs.

- On-Call Support

- Provide after-hours/on-call support and participate in planned maintenance windows and weekend work as required.

`} , {title:"Qualifications" , content:`
- Bachelor s degree in Computer Science, Information Technology, or related field.
- 3-5 years hands-on experience administering Atlassian tools (Jira, Confluence, Bitbucket) including plugins/apps (Structure, BigPicture, Xray,



Automation).
- Experience supporting developer tooling: GitLab, Artifactory, IDEs (IntelliJ, VSCode), Docker, and CI/CD pipelines.
- Strong understanding of permissions, roles, groups, SSO/MFA, tokens/SSH keys, and access troubleshooting.
- Proficiency diagnosing pipeline and artifact issues (runners, variables, proxies, repository configuration, dependency resolution).
- Experience with OS administration (Linux/Windows), patching, and basic networking (DNS, proxies, firewalls, load balancers).
- Scripting/automation skills (Shell, PowerShell, Python, or tool APIs) for provisioning, configuration, and monitoring.
- Familiarity with monitoring/observability and SIEM tooling; knowledge of ITIL processes (Incident, Change, Problem, Request).
- Strong communication, customer service, and analytical skills; ability to work shifts and join on-call rotation.

`},{title:"Preferred Skills",content:`
- Experience with Git branching strategies, merge policies, code review workflows, and protected branches.
- Knowledge of Jira advanced configurations (Workflow validators/conditions, custom fields, JQL, Automation rules).
- Experience with test management in Xray and portfolio planning in Structure/BigPicture.
- Container registry and build cache management; familiarity with runners (Docker, Kubernetes, shell).
- Exposure to IaC/automation (Ansible, Terraform), CI/CD templates, and configuration as code.
- Secrets management (Vault/KMS) and vulnerability scanning integrations (SAST/DAST/SCA).
- Cloud-hosted tooling (Atlassian Cloud, GitLab SaaS) and migration experience.
- Endpoint management tools (SCCM/Intune/Jamf) for packaging and distribution.

`},{title:"Benefits",content:`
- Competitive salary and benefits.
- Learning and certification support.
- Opportunity to work with global engineering teams and modern DevOps toolchains.
- Versatile work arrangements where applicable.

`}],

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Collaboration / DevTools Engineer - Level 2 (Chennai)
🏢 Changepond Technologies
📍 Chennai