10 Oct
|
Movate Technologies
|
Chennai
10 Oct
Movate Technologies
Chennai
Roles and Responsibilities :
- Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
- Troubleshoot issues with existing software applications, identifying root causes and implementing solutions.
- Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
- Document all interactions with customers using CRM software for accurate tracking and reporting.
Job Requirements :
- 0.6-4 years of experience in an International BPO environment handling international voice processes.
- Solid knowledge of computer hardware, networking fundamentals, and basic programming concepts.
- Excellent communication skills in English (written & spoken) for effective interaction with customers from diverse backgrounds.
📌 Customer Support Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai