10 Oct
|
Movate Technologies
|
Chennai
10 Oct
Movate Technologies
Chennai
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls in Hindi language.
- Process customer requests, complaints, and feedback in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-1 years of experience in BPO/Call Centre industry or related field.
- Robust proficiency in Hindi speaking and writing skills (written & spoken).
- Ability to work on night shifts from Monday to Friday (with weekends off).
- Basic computer knowledge with familiarity with MS Office applications.
📌 Customer Service Executive (Chennai)
🏢 Movate Technologies
📍 Chennai