Were hiring a Senior Manager, People Operations to own the operational backbone of the People & Culture function.

This is a hands-on leadership role for someone who has built and run people operations in complex, multi-jurisdictional environments, with strong expertise in payroll, benefits, and HRIS.

This is not a coordination or data-entry role. The candidate should have genuine working expertise in US employer-sponsored health plans and be able to own payroll and benefits outcomes end-to-end.

The role is based in Pune, India and operates on US business hours to support the North American employee population.

What You’ll Own

1. Payroll

- Own end-to-end US payroll processing (semi-monthly) for 300+ employees across multiple states.
- Ensure payroll accuracy, timeliness, and compliance.
- Own end-to-end Canadian payroll operations across multiple provinces, including Quebec.
- Manage state and local payroll taxes and filings.
- Create accounts in current states, file reports, make payments, and set up TPAs where applicable.
- Lead remediation and maintenance of multi-state payroll tax registrations.
- Identify and resolve tax ID gaps in Rippling.
- Process annual US and Canadian federal filings including W-2, 1099, and T4.
- Partner with Finance on payroll accounting, GL reconciliation, and audit readiness.
- Stay current on federal, state/provincial, and local payroll compliance changes.

2. Benefits Administration

- Own US benefits administration including:
- Medical
- Dental
- Vision
- FSA/HSA
- 401(k)
- Life and ancillary benefits

- Manage open enrollment end-to-end.
- Coordinate with carriers and configure benefits in Rippling.
- Ensure payroll deductions match carrier invoices and effective dates.
- Manage onboarding, offboarding, and LOA-related benefits changes.
- Coordinate leaves of absence and maintain accurate records in Rippling.




- Lead broker relationships and act as primary contact for carriers and TPAs.
- Ensure ACA compliance, reporting, and filing (1094-C/1095-C).
- Support Canada benefits strategy and coordinate India ancillary benefits with the Pune HR team.

3. People Operations & Compliance

- Directly manage and develop 2 People Operations team members.
- Set priorities, build team capability, and create a high-performing team culture.
- Develop and maintain HR policies across US and Canada.
- Ensure compliance with applicable employment laws.
- Support BYOD compliance, records retention, and HR audit readiness across US, Canada, and India.
- Manage:
- Unemployment claims
- FMLA
- State leaves
- Parental leave
- Workers’ compensation programs

- Work US business hours from Pune — this is a firm requirement.

4. HRIS – Rippling

Rippling experience is preferred but not mandatory if the candidate has built, configured, and maintained a comparable HRIS.

Experience limited to a PEO/EOR or coordinating between separate payroll, tax, and benefits teams is not considered a substitute.

Responsibilities include:

- Act as system owner and SME for Rippling across:
- Payroll
- Benefits
- PTO
- Headcount
- Integrations

- Own data integrity, configuration, workflows, and role-based access.
- Lead HRIS optimization and automation initiatives.
- Improve employee self-service and reduce manual processes.
- Manage the Rippling-to-Intacct integration.
- Escalate and resolve issues with vendor support.




- Partner with Finance and IT on system governance, data validation, and new module rollouts.

What You Bring

Mandatory / Core Requirements

- 7+ years of experience in People Operations, HR Operations, or an equivalent function.
- Demonstrated ownership of payroll and benefits, not merely advisory or coordination experience.
- Hands-on payroll processing experience in:
- US – multi-state
- Canada – multi-province

- US and Canadian payroll experience is a hard requirement.
- Hands-on experience administering US health plans.
- Strong knowledge of:

- US payroll tax compliance
- ACA
- ERISA
- COBRA
- Canadian payroll
- Canadian employment standards

- Deep Rippling expertise or equivalent HRIS experience.
- Ability to configure, troubleshoot, and train others on HRIS.
- Prior people-management experience with direct reports.
- Experience working in a PE-backed, high-growth, or scaling SaaS environment.
- Strong attention to detail and system-level thinking.
- Strong communication skills with Finance, Legal, and executive stakeholders.
- Builder mentality — ability to identify gaps, propose solutions, and execute independently.
- Quebec-specific experience is a meaningful plus, including Law 25, CNESST, and provincial payroll requirements.

Nice to Have

- India payroll or HR coordination experience, particularly Pune/Maharashtra.
- Familiarity with SR&ED; tax credits or Canadian R&D; incentive programs.
- CPP (Certified Payroll Professional) or equivalent certification.
- Experience with equity/stock plan administration or MIP/bonus program operationalization.
- Experience managing an RPO or staffing partner relationship.

Education

- Bachelor’s degree in:
- Human Resources
- Business Administration
- Finance/Accounting
- Or a related field.Role & responsibilities

Preferred candidate profile

📌 Senior Manager People Operations- IQ/0206 (India)
🏢 iQuest Management Consultants
📍 India