- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to escalate complex issues or clarify product information.
Job Requirements :
- 0-1.5 years of experience in BPO/call center workplace or similar industry.
- Excellent communication skills for effective customer handling over the phone.
- Ability to work on rotational shifts including evenings (6pm-3am) from Monday to Saturday.
📌 Customer Support Executive (Gurugram)
🏢 Nimbuspost
📍 Gurugram
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