- Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
- Develop and implement strategies to increase sales revenue by identifying recent business opportunities and upselling/cross-selling products/services.
- Collaborate with internal teams (e.g., marketing, operations) to resolve customer issues and improve overall service delivery.
- Analyze customer feedback to identify areas for improvement in our CRM processes and develop action plans to address these gaps.
Desired Candidate Profile
- 1-5 years of experience in a similar role within the telecom industry or related field.
- Strong understanding of CRM management principles, including data analysis, reporting, and automation tools.
- Excellent English language skills (written & spoken) with ability to communicate effectively at all levels.